General Manager

All Star Lanes; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a vibrant venue where retro meets modern! As a General Manager, you will lead a dynamic team in delivering exceptional experiences while ensuring operational excellence. This role is perfect for a hospitality professional eager to inspire and develop a high-performing team. Enjoy a competitive salary, bonuses, and fantastic perks like free meals and bowling. Join a culture that prioritizes good vibes and outstanding service, and make a meaningful impact in a fast-paced environment. If you thrive in leadership and are passionate about hospitality, this is your chance to shine!

Benefits

Competitive salary plus bonus

Work/life balance

Free meals on shifts

Free bowling

50% discount on food & drinks

Genuine progression opportunities

Qualifications

• Proven track record in a senior operational role within leisure or hospitality.
• Strong leadership and people management skills required.

Responsibilities

• Oversee venue operations, including staff management and customer service.
• Monitor KPIs, budget, and P&L performance for improvements.

Skills

Leadership

People Management

Financial Acumen

Customer Service

Problem Solving

Job description

All Star Lanes is where retro vibes meet modern thrills!

With buzzing bars, delicious food and fun packed competitive socializing activities it’s the place to be.

Think slick vintage lanes, epic arcade games and private karaoke booths where unforgettable memories are made, whether you are celebrating big or just living it up on Tuesday – good vibes and superb time guaranteed!

We are currently seeking an experienced and driven General Manager who will be responsible for overall leadership, performance and profitability of our venue in Westfield Stratford. This is an exciting opportunity for a dynamic hospitality or leisure professional with a proven track record in managing high-performing, fast-paced environments.

The Role:

As a General Manager, you will be at the heart of everything - ensuring high standards, managing day-to-day operations, inspiring and empowering your team to consistently exceed guests' expectations.

What you will be doing:

1. Oversee operation of the venue, including staff management, customer service, H&S, and financial aspects.
2. Monitor KPI’s, budget, and P&L performance to identify areas for improvement.
3. Ensure full compliance with regulatory and safety requirements.
4. Lead, inspire, and develop a high-performing team.
5. Deliver excellent customer service.
6. Foster a culture of innovation and improvement.

What you need to succeed:

1. Proven track record in a senior operational role within the leisure or hospitality sector.
2. Strong leadership and people management skills.
3. Solid financial and commercial acumen.
4. Flexible, hands-on approach with a solution-focused mindset.
5. You don’t just meet expectations — you’re wired to exceed them.
6. Ability to inspire, motivate, and lead a passionate team to deliver standout service.

In return we offer:

1. Competitive salary plus bonus.
2. A genuine work/life balance.
3. Work with a team of likeminded individuals who live and breathe good vibes and great service.
4. Free meals on shifts.
5. Free bowling and 50% discount on food & drinks for you and your friends & family.
6. Genuine progression opportunities.

If you are a natural leader with a passion for people and hospitality, this is your chance to help create experiences people love and lead a team that makes it happen. If that’s your kind of challenge, APPLY NOW!