General Manager FS Operations

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a leading provider of integrated facility services as a General Manager in London and South East. This role is pivotal in ensuring high standards of support services through effective leadership and management. You will oversee financial planning, staff recruitment, and operational efficiency, while also expanding revenue and enhancing customer satisfaction. With a commitment to sustainability and diversity, this innovative firm offers a dynamic environment where your contributions will directly impact the quality of services provided across various industries. If you're ready to take on a challenging yet rewarding role, this opportunity is for you.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app access

Qualifications

• Strong leadership and interpersonal skills are essential.
• Ability to manage customer relations effectively.

Responsibilities

• Facilitate and control standards of support services.
• Monitor financial plans and manage budgets efficiently.
• Recruit and train staff while ensuring compliance.

Skills

Leadership Skills

Interpersonal Skills

Customer Management Skills

Training Ability

Responsibility-taking Capability

Job description

JOB TITLE: General Manager FS Operations London and South East

LOCATION: London & South

REPORTING TO: Divisional Director

SALARY: Competitive

Job Objective & Responsibilities:

To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the General Manager will develop an effective team that consistently meets or exceeds the service needs of the client.

Main Duties:

General Duties

• Perform investigations as requested by senior management, maintain quality management systems, and conduct monthly quality assurance checks.
• Meet budgetary targets, monitor financial plans including profit and loss, and participate in strategic planning and setting key objectives.
• Monitor expenditure and income against plans, manage credit control, and control all direct costs efficiently.
• Ensure forecasts are achieved and implement price adjustments when necessary.
• Review and improve cost-efficient operations and manage margin improvements through productivity.
• Oversee wage sheets submitted by site and regional managers to ensure correct payments and adherence to budgets.
• Authorize material requisitions, ensuring they are within budgets and approved lists.

Administrative Duties

• Respond to customer queries both orally and in writing, and set work targets for lower management.
• Attend internal and customer meetings monthly.

Staff Recruitment, Selection, and Industrial Relations

• Recruitment of regional managers, branch managers, contract managers, site managers, and supervisors.
• Maintain current employment records, conduct staff appraisals, and recommend candidates for development.
• Ensure employment complies with company procedures and staff are trained accordingly.
• Ensure adherence to disciplinary and grievance procedures and health and safety policies.

Business Development

• Expand revenue, retain profitable trade, seek growth, convert estimates, and assist with sales activities including prospecting, surveying, estimating, and securing new trade.

Person Specification:

• Strong leadership skills
• Good interpersonal skills
• Ability to receive and deliver training
• Customer management skills (internal and external)
• Responsibility-taking capability

Benefits:

• 24/7 GP access for you and your immediate family
• Mental health support and life event counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work app with discounts, resources, and support services

For more information about ABM’s benefits, visit our careers page.

About Us

ABM is a leading provider of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We offer a wide range of services including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions, servicing various industries across the UK with over 10,000 team members.

ABM promotes diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.