General Manager (based in Berlin)

Big Mamma Group; London; On-site; GBP 40,000 - 90,000; Full time

Job summary

An established industry player seeks a dynamic General Manager to lead a vibrant restaurant in Berlin. This role offers the chance to create memorable experiences for customers while ensuring operational excellence and team motivation. You will be responsible for managing daily operations, performance analysis, and maintaining high standards of service. With a competitive salary and numerous training opportunities, this position is ideal for someone passionate about hospitality and eager to make a significant impact in a thriving environment.

Benefits

Competitive Salary

Relocation Package

Daily Meals

Career Development Opportunities

Discounts at Restaurants

Qualifications

• 5+ years of experience in a management role within the hospitality industry.
• Strong understanding of P&L management and operational excellence.

Responsibilities

• Ensure smooth daily operations and high customer satisfaction.
• Manage P&L and propose actions for budget adherence.
• Lead and motivate the front-of-house and kitchen teams.

Skills

Operational Management

Customer Service

Performance Analysis

Team Leadership

Budget Management

Education

Bachelor's Degree in Management

Experience in Hospitality Management

Job description

Join to apply for the General Manager (based in Berlin) role at Big Mamma Group

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Join to apply for the General Manager (based in Berlin) role at Big Mamma Group

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 28 restaurants in Europe (France, Monaco, England, Spain, Germany, Italy and Belgium).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Join La Squadra as GENERAL MANAGER @ Berlin

Given the imminent development of Big Mamma projects – both national and international – we are looking for a Super General Manager (m/w/d) to join us in Berlin to take the reins of one "Coccodrillo" (Veteranenstraße 9, 10119 Berlin)

As a GENERAL MANAGER, you will report to the Operations Director Germany, and your areas of responsibility will include the following:

Operational Excellence:

• Ensure the smooth operation of the venue on a daily basis: create a warm environment with a smiling team attentive to customers.
• Achieve operational excellence: act as a communication link between different departments, between the front-of-house team and the kitchen, ensuring smooth flow of information across the board.
• Propose ideas to improve the customer experience and maintain a continuous improvement mindset. Ensure the venue maintains a high rating on social media.
• Manage privatizations with professionalism and precision.
• Ensure 100% positive resolution of customer complaints and resolve any issues during service.
  
  
  

Performance Analysis:

• Manage the consolidated P&L.
• Ensure average spend per customer.
• Alert and propose clear actions if the budget is not respected.
• Manage optimized scheduling: adjust staffing according to activity while ensuring proper management of people costs.
• Ensure the monthly inventory is completed.
  
  
  

Management:

• "Be exemplary" in managing both the front-of-house and kitchen teams.
• Maintain a motivated team with minimal turnover.
• Supervise, motivate, and help the team succeed.
• Energize the team and create a positive, active atmosphere.
• Ensure the transmission of Big Mamma’s values.
• In coordination with headquarters, create and lead a training program for the team.
• Encourage active participation during services by leading by example and providing feedback on processes, communication with the team, and with customers.
• Participate in recruitment: anticipate staffing needs with the recruitment team at headquarters, welcome new staff, and optimize the team structure.
• Ensure HR follow-up: lead weekly management meetings with direct reports (managers and chefs). Identify and recognize team talent to nurture Big Mamma’s meritocracy.
  
  
  

Our offer:

• Highly competitive salary + bonus
• Relocation package
• Permanent contract - 42h/week with 2 days off consecutively
• A meal prepared daily with love by our Squadra and a discount in all our trattos.
• Numerous training and career opportunities
• Geographical mobility in Germany & Europe
• AND much more!
  
  
  

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.

#JoinBigMamma

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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