General Manager

Tenpin - Leeds; Leeds; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leisure company seeks a passionate General Manager to lead and optimize the operations of their Leeds centre. The role involves fostering a customer service culture, driving business growth, and developing a skilled, motivated team. Ideal candidates will have at least two years of relevant managerial experience and be ready for a fun, engaging work environment. This position comes with an industry-leading bonus scheme and various employee benefits.

Benefits

Industry-leading bonus scheme

33 days holiday

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts

Free Bowling for family & friends

Free Food (when working 6+ hours)

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• Minimum of 2 years’ experience as a hands-on General Manager, ideally in leisure or hospitality.
• Experience in optimizing revenue and overall business performance.
• Full of determination, enthusiasm, and patience.

Responsibilities

• Manage the day-to-day operations of the centre.
• Create a culture of excellent customer service.
• Drive business growth through local promotions.

Skills

General Manager experience

Revenue optimization

Customer service culture

Team leadership

Adaptability

Job description

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a General Manager you will manage the day-to-day operation of our centre, which includes:

• Creating a culture of excellent customer service
• Driving the business growth through local promotions and central product delivery
• Developing an annual business plan with the Regional Manager focusing on growth and financial target
• Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.

Skills You Need

• A minimum of 2 years’ experience as a hands‑on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
• Experience in optimising revenue and overall business performance
• Full of determination, enthusiasm, and patience
• Fully flexible and highly adaptable to change

Our Fantastic Benefits

• Industry‑leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2‑minute application.