Gateway Coordinator

GEODIS SA; Hatton; On-site; GBP 28,000 - 34,000; Full time

Job summary

GEODIS SA is seeking a Gateway Coordinator to deliver efficient customer service within the Gateway team. The role involves data capture, invoicing, customs reporting and adherence to SOPs and regulatory standards.

You will coordinate consignments with internal and external partners, maintain relationships, and contribute to continuous improvement while following ISO guidelines and security procedures.

Qualifications

• Experience in logistics or freight forwarder operations.
• Knowledge of import/export procedures and regulatory frameworks.
• Understanding of freight industry security processes and compliance requirements.
• Ability to follow SOPs and time sensitive procedures.

Responsibilities

• Raise records in the ETSF and discharge T1s from overnight DDX deliveries.
• Manage the sequential flow of consignments arriving and departing with accuracy.
• Ensure accurate data capture and uploading into the GFF in-house system.
• Complete daily work schedules in line with department procedures and deadlines.
• Resolve queries from customers and suppliers; maintain relationships.
• Co-ordinate vehicles to collect and deliver from the airline in a timely manner.
• Produce customs reports and ensure compliance with regulations.

Skills

Import/Export procedures

Freight security processes

DfT/CAA/HMRC/IATA regs

Customer service

Data entry / ICT proficiency

MS Office proficiency

Tools

GFF in-house system

MS Office

Job description

Objective / Purpose of the Role Working as part of the Gateway team, the Gateway Coordinator will be responsible for the delivery of an effective and efficient customer service to the business. They will be required to carry out all department activities in accordance with the industries best practice, ISO, standard operating procedures, regulatory compliance and H & S. Must have knowledge and understanding of how logistics or other large service organisations operate, have excellent knowledge of import/export procedures as well as having excellent understanding of freight industry security processes and complete understanding of DfT/CAA, HMRC and IATA regulations. Dimensions and Quantities:

• Reporting to the Gateway Manager - Freight Forwarding
• Full time: Shift Pattern - As per contract, Responsible and Accountable to ensure company property is looked after and used correctly and safely at all times.
• Raise records in the ETSF and discharge T1's from overnight DDX deliveries
• Manage the sequential flow of consignments arriving and departing maintaining a 100% level of accuracy, robustness, safety and security.
• Ensure accurate data capture and uploading of information into GFF in house operating system.
• Ensure all daily work schedules are completed in line with approved department procedures and deadlines.
• Any other tasks as directed by their Supervisor or line manager
• Internal and external rates reviews.
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Customs reporting
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Remain in contact with customers and suppliers to maintain relationships
• Cost control
  Some previous experience of Consolidations and gateway functions an advantage
• Customs reports as required
• Co-ordinate vehicles to collect and deliver from the airline within a timely manor
• Motivation skills
• Ability to develop through training
• Clear verbal and written communication skills
• To work effectively as an individual and a member of a team by cooperating and supporting colleagues in the workplace
• Previous experience of working in freight industry
• Ability to effectively use a range of ICT applications
• Proven commitment to continuous professional development
• Professional approach
• To have a systematic and methodical approach to work
• The ability to listen and explain information accurately and clearly
• Complete all tasks necessary in accordance with deadlines.
• Maintain an integral, transparent and professional relationship with GFF supplier/customer base at all times., Fully PC literate on excel, and word applications
• Experience of working within Consols an advantage
• Experience of Airline transport an advantage
• Experience of working with Freight Forwarding
• Experience of DfT/CAA, HMRC and IATA regulations.

Required Behavioural Competencies:

• Able to build credible relationships with others
• Able to work collaboratively as part of a team
• Effective written and verbal communication skills
• Ability to take responsibility for own workload
• Ability to work in a fast paced environment with variable requests being made
• Self-motivated and enthusiastic approach to work at all times

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.

This position is also open to anyone recognized as a disabled worker.