Forwarder M/F

GEODIS INTERSERVICES; Basildon; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

GEODIS is seeking a Forwarder in Basildon to manage end-to-end Ocean Import forwarding activities, working to SOPs and KPIs, and coordinating closely with customers and suppliers to ensure timely delivery and accurate costing.

You will use Next Gen and MS Office tools, support month-end processes, and contribute to ongoing customer development while maintaining AQ standards and clean desk policy.

Qualifications

• GCSE/O level or equivalent education.
• Proven customer service record and experience.
• Operational experience in international transport/logistics.

Responsibilities

• Process end-to-end Ocean Import forwarding tasks.
• Follow SOPs/KPIs for compliance.
• Coordinate with internal and external customers and suppliers.
• Ensure timely invoicing, job costing and milestones.
• Support month-end department compliance and cost control.
• Maintain customer relationships and participate in reviews.
• Assist senior forwarders and line manager when required.
• Adopt best practices and support rates reviews with Operations Manager.

Skills

Customer service

Logistics coordination

English proficiency

Education

GCSE/O level

Tools

MS Office

Next Gen

Job description

Management local (25)

Manutention (58)

Relations Clients (16)

Solution & Contract management (2)

Fonctions Supports (144) Fonctions Supports (144) Assurance & Juridique (3) Business Excellence (9) Commerce (51) Digital & Technologie (26) Direction des Opérations (4) Direction Générale (1) Durabilité (4) Finance (29) Ingénierie Solutions logistiques et de transport (6) Marketing & communication (1) Master Data Management (1) Ressources Humaines (7) Services Généraux & Immobilier (2)

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.

Reference

2026-18153

Reference

2026-18153

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job title

Forwarder M/F

Position requirements and constraints (working hours…)

Monday to Friday 09:00 17:30
37.5 hours per week

Key Activities / Accountabilities

• Completion of end-to-end Ocean Import forwarding activities as the individual role requires
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
• Support month-end department compliance and cost control
• Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure adopt Best Practices and support rates reviews with the Operations Manager
• Work closely with the Operations manager for Internal and external rates reviews.
• Maintain customer relationships and participate in customer reviews and development initiatives.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Uphold company AQ standards and clean desk policy
• Perform additional tasks as directed by supervisor or line manager.

Applicant's profile

Essential Education and/ or Training

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience
• Proven customer service record and experience
• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business