Forwarder M/F

GEODIS Group; Basildon; On-site; GBP 25,000 - 32,000; Full time

Job summary

GEODIS Basildon is seeking a Forwarder M/F to manage end-to-end ocean import forwarding, ensuring strict adherence to SOPs and KPI timelines while supporting internal and external customers.

You will invoice, perform job costing, customs entries and apply best practices, contribute to month-end cost control, and assist senior forwarders and the operations manager as required. Hours: 09:00–17:30, Mon–Fri, 37.5 hours per week, Basildon location.

Qualifications

• Educated to GCSE/O level standard or equivalent.
• 1–5 years of experience in a similar position (junior level).
• Proven customer service record and ability to work with internal/external customers.
• Fluent English and ability to operate in a logistics environment.

Responsibilities

• Complete end-to-end Ocean Import forwarding activities as required.
• Follow SOPs and KPIs to ensure compliance and timeliness.
• Work closely with internal and external customers and focus on service.
• Prepare and submit reports within deadlines; assist with cost control.
• Handle invoicing, job costing and customs entries with NextGen/MS Office.
• Support senior forwarders, supervisor and operations manager as needed.
• Maintain customer relationships and participate in reviews and development initiatives.

Skills

Customer service

Communication

Fluent in English

Education

GCSE/O level

Tools

NextGen

MS Office

Job description

Operational activities - Freight Administration

Job title

Forwarder M/F

Position requirements and constraints (working hours…)

Monday to Friday 09:00 17:30
37.5 hours per week

Key Activities / Accountabilities

• Completion of end-to-end Ocean Import forwarding activities as the individual role requires


• Follow strict and time sensitive SOP's/KPI's to ensure compliance


• Work closely with internal and external customers


• Focus on customer service


• Use of Next Gen/MS office as requested


• Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe


• Support month-end department compliance and cost control


• Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.


• Month end department compliance


• Customs Entries


• Cost control


• Assist senior forwarders, Supervisor and line manager where required


• Ensure all reports including internal and customer specific are completed within the deadline


• Resolve queries from customers and suppliers


• Ensure adopt Best Practices and support rates reviews with the Operations Manager


• Work closely with the Operations manager for Internal and external rates reviews.


• Maintain customer relationships and participate in customer reviews and development initiatives.


• Remain in contact with customers and suppliers to maintain relationships


• To take part in customer reviews when required to build up visibility and relationships with customers.


• Assist sales and management with customer development


• Uphold company AQ standards and clean desk policy


• Perform additional tasks as directed by supervisor or line manager.

Applicant's profile

Essential Education and/ or Training

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience


• Proven customer service record and experience


• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs


• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.


• A knowledge and understanding of financials and impact on business


• A Good knowledge of IT systems and processes used in the transport sector


• Fluent in English, local language and any other languages required for smooth operation of business

Working time (%)

100

Location

Basildon

Years of experience in similar position

Junior (1 to 5 years of experience)

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

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