Gateway Coordinator

Geodis; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

Geodis Heathrow is seeking a Gateway Coordinator to join the Freight Forwarding team. You will deliver effective customer service and manage gateway activities, ensuring accuracy and compliance with SOPs, ISO standards, and regulatory requirements.

Your responsibilities include coordinating shipments, maintaining in-house data, preparing customs reports, and supporting the team with continuous improvement and professional development.

Qualifications

• Basic proficiency in Excel and Word is essential.
• Experience with Consols is advantageous.
• Knowledge of import/export procedures and freight security.
• Familiarity with DfT/CAA, HMRC and IATA regulations.

Responsibilities

• Coordinate gateway activities to ensure timely pickups and deliveries.
• Maintain accurate data in the GFF in-house system.
• Prepare customs and regulatory reports as required.
• Liaise with customers and suppliers to resolve queries.
• Ensure compliance with SOPs and KPI targets.

Skills

Microsoft Excel

Microsoft Word

Consols experience

Airline transport

Freight Forwarding

DfT/CAA HMRC IATA regulations

Tools

GFF in-house system

Job description

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job title

Gateway Coordinator

Position requirements and constraints (working hours…)

Option 1: Monday – Friday (0900-1730)

Option 2: 4 on, 4 off (0700-1900)

Job description

Objective / Purpose of the Role

Working as part of the Gateway team, the Gateway Coordinator will be responsible for the delivery of an effective and efficient customer service to the business. They will be required to carry out all department activities in accordance with the industries best practice, ISO, standard operating procedures, regulatory compliance and H & S.

Must have knowledge and understanding of how logistics or other large service organisations operate, have excellent knowledge of import/export procedures as well as having excellent understanding of freight industry security processes and complete understanding of DfT/CAA, HMRC and IATA regulations.

Dimensions and Quantities:

• Reporting to the Gateway Manager - Freight Forwarding
• Full time: Shift Pattern – As per contract

Key Activities / Accountabilities:

• Some previous experience of Consolidations and gateway functions an advantage
• Customs reports as required
• Co-ordinate vehicles to collect and deliver from the airline within a timely manor
• Motivation skills
• Ability to develop through training
• Clear verbal and written communication skills
• To work effectively as an individual and a member of a team by cooperating and supporting colleagues in the workplace
• Previous experience of working in freight industry
• Ability to effectively use a range of ICT applications
• Proven commitment to continuous professional development
• Professional approach
• To have a systematic and methodical approach to work
• The ability to listen and explain information accurately and clearly
• Complete all tasks necessary in accordance with deadlines.
• Maintain an integral, transparent and professional relationship with GFF supplier/customer base at all times.
• Responsible and Accountable to ensure company property is looked after and used correctly and safely at all times.
• Raise records in the ETSF and discharge T1's from overnight DDX deliveries
• Manage the sequential flow of consignments arriving and departing maintaining a 100% level of accuracy, robustness, safety and security.
• Ensure accurate data capture and uploading of information into GFF in house operating system.
• Ensure all daily work schedules are completed in line with approved department procedures and deadlines.
• Any other tasks as directed by their Supervisor or line manager
• Internal and external rates reviews.
• Resolve queries from customers and suppliers
• Ensure Best Practice models are adopted
• Customs reporting
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
• Remain in contact with customers and suppliers to maintain relationships
• Cost control

Applicant's profile

Essential Technical Experience:

• Fully PC literate on excel, and word applications
• Experience of working within Consols an advantage
• Experience of Airline transport an advantage
• Experience of working with Freight Forwarding
• Experience of DfT/CAA, HMRC and IATA regulations.

Required Behavioural Competencies:

• Able to build credible relationships with others
• Able to work collaboratively as part of a team
• Effective written and verbal communication skills
• Ability to take responsibility for own workload
• Ability to work in a fast paced environment with variable requests being made
• Self-motivated and enthusiastic approach to work at all times

Working time (%)

100

Europe, United Kingdom, England, London, City of

Location

Geodis Heathrow

Years of experience in similar position

Junior (1 to 5 years of experience)