Garden Centre Customer Experience Lead

Dobbies; Wotton-under-Edge; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Annual leave

Employee discount

Earnings access (Stream)

Retail Trust support

Dobbies Academy

Positive culture

Job summary

Dobbies is seeking a Retail Customer Advisor to deliver an exceptional in-store experience. You will help customers with transactions, promote the Dobbies Club, and share product knowledge to drive sales while maintaining a high standard of store presentation.

You will work with your team to keep the shopfloor tidy and support stock, cash handling and related duties as required. Ideal candidates will be passionate about great service, thrive in a busy environment, arrive on time, and show a

Qualifications

• Experience in a customer-facing role.
• Able to work as part of a team in a fast-paced environment.
• Friendly and proactive approach to helping customers.
• Good communication and product knowledge.

Responsibilities

• Deliver excellent customer service across the store and assist with various transactions.
• Drive sales by promoting the Dobbies Club membership and store products.
• Answer customer queries with product knowledge and resolve issues promptly.
• Assist in keeping the store clean, organized and well-presented.
• Support stock handling, cashier duties, and other shopfloor tasks as required.

Skills

Customer service

Team player

Punctual

Willing to learn

Job description

Dobbies is seeking a Retail Customer Advisor to deliver an exceptional in-store experience. You will help customers with transactions, promote the Dobbies Club, and share product knowledge to drive sales while maintaining a high standard of store presentation.

You will work with your team to keep the shopfloor tidy and support stock, cash handling and related duties as required. Ideal candidates will be passionate about great service, thrive in a busy environment, arrive on time, and show a