Garden Center Customer Experience Advisor

Dobbies; East Oakley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Generous annual leave

Employee discounts

Stream financial wellbeing

Retail Trust support

Dobbies Academy access

Inclusive culture

Job summary

Dobbies is seeking a friendly, customer-focused team member to join our store floor. You will help customers with plants, gardening products and garden machinery, while promoting Dobbies Club benefits and delivering outstanding service.

Join a collaborative team, contribute to a clean, well-organised department, and support flexible shop-floor duties including stock handling, till work, and occasional restaurant service.

Qualifications

• You will have a passion for delivering a great customer experience.
• Experience in a customer facing role and a passion for plants.
• Ability to lift heavy objects to support larger store projects.
• You work well within a team, build relationships and celebrate success.
• You show up to work on time, are well presented and bring a can-do attitude.
• Eager to learn new skills and gain new experiences.
• Demonstrate our values at all times - we're one team, getting better everyday. We bring a smile.

Responsibilities

• Deliver inspirational standards through excellent service.
• Drive sales via customer interactions and promote Dobbies Club membership benefits.
• Provide high-quality product knowledge on indoor/outdoor plants, machinery and core gardening items.
• Keep the department to a high standard in collaboration with your team.
• Support stock, till work, deliveries, stock control and restaurant service as required.

Skills

Customer service

Plant knowledge

Teamwork

Heavy lifting

Punctual & presentable

Willingness to learn

Job description

Dobbies is seeking a friendly, customer-focused team member to join our store floor. You will help customers with plants, gardening products and garden machinery, while promoting Dobbies Club benefits and delivering outstanding service.

Join a collaborative team, contribute to a clean, well-organised department, and support flexible shop-floor duties including stock handling, till work, and occasional restaurant service.