Garden Center Plant Advisor & Customer Experience Lead

Dobbies Garden Centres Ltd; Crossford; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Generous store discounts

Access to Stream – earnings before pay

Retail Trust – confidential support &;

Job summary

Dobbies Garden Centres Ltd is seeking a Horticulture Customer Advisor to deliver outstanding customer experience across our stores, promoting the Dobbies Club and offering expert plant advice. You will work on the shopfloor and other store areas, including stock, till work, and restaurant service, to help keep standards high.

You’ll bring passion for plants, enjoy working with a team, and demonstrate reliability, a positive attitude and a can-do approach.

Qualifications

• Experience in a customer-facing role with a passion for plants.
• Ability to deliver friendly, practical gardening advice.
• Willingness to assist across shopfloor, stock, till and areas of the store.

Responsibilities

• Deliver inspirational gardening standards and service.
• Drive sales through customer interactions and promote the Dobbies Club membership.
• Provide high-quality product knowledge on indoor/outdoor plants and gardening machinery.
• Work with the team to keep the department at a high standard.
• Assist with stock, till work, deliveries and other store tasks as required.

Skills

Customer service

Plant knowledge

Teamwork

Cash handling

Job description

Dobbies Garden Centres Ltd is seeking a Horticulture Customer Advisor to deliver outstanding customer experience across our stores, promoting the Dobbies Club and offering expert plant advice. You will work on the shopfloor and other store areas, including stock, till work, and restaurant service, to help keep standards high.

You’ll bring passion for plants, enjoy working with a team, and demonstrate reliability, a positive attitude and a can-do approach.