Merkur Slot Team Member - Willesden

Merkur Slots UK Limited; Willesden; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Pension scheme

Life assurance

Retailer discounts

Employee assistance

Job summary

MERKUR Slots UK Limited is hiring a Team Member at our Willesden venue. The role involves delivering excellent customer service, maintaining high venue standards, and supporting promotions and daily operations.

You will work in a fast-paced retail/hospitality environment, ensuring a safe, welcoming experience for customers and adhering to brand guidelines. We offer a 40-hour week, competitive hourly pay, and benefits including holidays and pension.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain venue housekeeping to high standards for gaming equipment and surfaces.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behaviour and note suspicious/disruptive activity.
• Assist with administration with 100% accuracy.
• Support promotions to run smoothly and successfully.
• Ensure customer service aligns with company standards and leads to customer satisfaction.
• Own and resolve problems, escalate per complaints policy.
• Engage with customers during shifts and log interactions per policy.
• Maintain brand presentation and dress code while on duty.
• Build product knowledge to enhance customer journey and enjoyment.

Skills

Retail experience

Hospitality experience

Customer service

Attention to detail

Flexibility

Job description

Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on! Position: Team Member – Willesden Hours Per Week: 40 Pay Rate: £13.25 - £14.75 per hour Night Rate: £14.75 per hour between 23:00 and 06:00. At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

About the company

MERKUR Casino UK Ltd is part of the MERKUR Group (formerly the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

About you

• Experience working in a retail, hospitality or gambling environment
• Experienced delivering excellent customer service
• Willingness to learn and develop
• Flexible and dedicated
• Attention to detail
• Industry and compliance training will be given

What’s in it for you?

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
• To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
• To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
• Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
• To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Full job description can be provided on request

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDTMKEY MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/