Game-Day Retail Leader: Drive Fan Experience On-Site

Fanatics Commerce; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Supervisor to lead front-line selling and create world-class game day fan experiences. You will partner with the management team to run daily store operations, coach staff, and optimize the customer journey across selling, back of house, and service functions.

You will leverage data and metrics to guide decisions, improve service quality, and drive sales while maintaining high standards of presentation and fan engagement in a fast-paced retail environment.

Qualifications

• Proven supervisor-level retail experience in high-street environments.
• Strong merchandising and presentation skills.
• Ability to drive KPIs like revenue, per cap, and UPT.
• Excellent communication and leadership abilities.

Responsibilities

• Lead customer engagement on the floor and coach staff to deliver fan-first service.
• Train associates to maintain high standards of service and in-store experience.
• Use store metrics to identify opportunities and improve performance.
• Maintain stockroom organization and back-of-house readiness for smooth operations.
• Drive sales by executing sales and operations plans with focus on targets.

Skills

Supervisory experience

Retail management

Customer service

Merchandising

Communication

Education

High school diploma

Tools

POS systems

Job description

Fanatics Commerce is seeking a Retail Supervisor to lead front-line selling and create world-class game day fan experiences. You will partner with the management team to run daily store operations, coach staff, and optimize the customer journey across selling, back of house, and service functions.

You will leverage data and metrics to guide decisions, improve service quality, and drive sales while maintaining high standards of presentation and fan engagement in a fast-paced retail environment.