Sports Fan Experience Specialist

Fanatics Commerce; Sunderland; On-site; GBP 12,000 - 17,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Sales Associate to create exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and upholding the highest standards of store presentation and professionalism on game days and events.

You will collaborate with the team to deliver results through bold leadership, build deep knowledge of Team and League inventory, process transactions with the Fanatics POS, and maintain a clean, organized store and

Qualifications

• Prior experience in retail or sales is preferred, with demonstrated ability to engage customers and drive positive outcomes on the sales floor.
• Strong verbal communication skills and ability to engage a diverse fan base in a welcoming, professional manner.
• Availability to work extended hours on game days and during special events as required.

Responsibilities

• Greet fans warmly and ask thoughtful questions to understand their needs and enhance the shopping experience.
• Provide personalized product recommendations to drive satisfaction and sales.
• Maintain the highest standards of customer service so the Fanatics brand is positively represented.
• Uphold standards for sales floor and stockroom organization, cleanliness, and visual presentation.

Skills

Retail experience

Customer service

Game-day adaptability

Job description

Fanatics Commerce is seeking a Retail Sales Associate to create exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and upholding the highest standards of store presentation and professionalism on game days and events.

You will collaborate with the team to deliver results through bold leadership, build deep knowledge of Team and League inventory, process transactions with the Fanatics POS, and maintain a clean, organized store and