Retail Supervisor

Fanatics Commerce; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Supervisor to lead front-line selling and create world-class game day fan experiences. You will partner with the management team to run daily store operations, coach staff, and optimize the customer journey across selling, back of house, and service functions.

You will leverage data and metrics to guide decisions, improve service quality, and drive sales while maintaining high standards of presentation and fan engagement in a fast-paced retail environment.

Qualifications

• Proven supervisor-level retail experience in high-street environments.
• Strong merchandising and presentation skills.
• Ability to drive KPIs like revenue, per cap, and UPT.
• Excellent communication and leadership abilities.

Responsibilities

• Lead customer engagement on the floor and coach staff to deliver fan-first service.
• Train associates to maintain high standards of service and in-store experience.
• Use store metrics to identify opportunities and improve performance.
• Maintain stockroom organization and back-of-house readiness for smooth operations.
• Drive sales by executing sales and operations plans with focus on targets.

Skills

Supervisory experience

Retail management

Customer service

Merchandising

Communication

Education

High school diploma

Tools

POS systems

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front-line selling and delivering world-class game day fan experiences.

ROLE OVERVIEW

The Retail Supervisor plays a critical role in the store and/or venue, assisting the Management Team with creating the ultimate game day and shopping experience for fans by leading the front-line selling effort. The Retail Supervisor drives results through effective communication, team building, and execution of sales and operations plans — utilizing business metrics including revenue targets, per cap, and UPT to inform decision making. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with the Management Team on daily store operations, ensuring seamless coordination across selling, back of house, and customer service functions.
• Communicate expectations clearly for assignments and projects to all employees under your supervision, ensuring alignment and accountability.

People Leadership:

• Provide onboarding support and ongoing training to new and existing associates, building a high-performing, fan-first team culture.
• Deliver timely, constructive feedback to associates based on observed performance, fan feedback, and knowledge of the work environment.

Fan & Customer Impact (Obsessed with Fans)

• Lead customer engagement on the floor, modeling and coaching world-class service standards that create memorable game day and shopping experiences.
• Train the store team to consistently deliver fan-first interactions that reflect the passion and energy of the Fanatics brand.
• Use fan feedback and floor observations to continuously raise the bar on service quality and associate performance.
• Champion a store environment where every fan feels welcomed, valued, and served with enthusiasm.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Utilize business metrics — including revenue targets, per cap, and UPT — to identify opportunities and make informed, data-driven decisions on the selling floor.
• Identify process improvements in stockroom organization and back of house operations to drive efficiency and readiness.
• Contribute fresh ideas and solutions to support the Management Team in evolving the in-store fan experience.
• Embrace new tools, technologies, and ways of working that improve store performance and team productivity.

Ownership & Execution (Determined & Relentless Mindset)

• Take ownership of the day-to-day running of the store, ensuring operational standards are met consistently and with urgency.
• Drive sales results by executing sales and operations plans with precision, meeting or exceeding store financial targets including retail sales and profit.
• Maintain stockroom organization and support back of house operations to ensure product availability and a seamless front‑of‑house experience.
• Deliver against timelines and commitments with a determined, results‑oriented mindset even in high‑pressure, game day environments.

AI & DIGITAL CAPABILITY

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Proven experience at supervisor level, senior retail assistant, or above within a high‑street or comparable retail environment.
• High fashion background with merchandising experience, with a strong eye for presentation and product placement.
• Demonstrated experience delivering against customer‑focused KPIs in a fast‑paced retail or venue setting.
• Working understanding of profit and loss, with the ability to utilize business metrics to influence decisions on the floor.
• Strong communication skills with the ability to set clear expectations, provide meaningful feedback, and motivate a team.
• Highly organized with the ability to manage competing priorities, deliver to timescales, and maintain operational standards.
• Enthusiastic, positive, and committed team player with a genuine hunger for personal and professional development.

WORK LOCATION

Select the option below that matches this role, delete the other two, and fill in every highlighted field before posting.

On-site: Your work location will be onsite in Trinity Leeds.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint‑Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset