Fan Experiences Retail Associate

Fanatics Inc.; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Sales Associate to greet fans, offer personalized product recommendations, and maintain brand standards on the sales floor. The role acts as a direct brand ambassador, delivering exceptional service during high-traffic game days and events.

You will build product knowledge of Team and League inventory, process transactions accurately using the Fanatics POS, and help keep the store clean, organized, and visually appealing while sustaining a positive,

Qualifications

• Prior retail or sales experience is preferred.
• Strong verbal communication and customer service skills.
• Able to work independently in a fast-paced environment.
• Willingness to work extended game-day hours and events.

Responsibilities

• Greet fans and provide personalized product recommendations.
• Process sales transactions accurately using the Fanatics POS.
• Maintain store presentation and stockroom organization to brand standards.
• Contribute to a positive team environment during events.

Skills

Retail experience

Customer service

Communication

Independent worker

Availability for game days

Tools

POS system

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW
The Retail Sales Associate is responsible for creating exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and maintaining the highest standards of professionalism and store presentation. This role serves as a direct brand ambassador, ensuring every fan interaction reflects the values of Fanatics and its Team and League affiliates. The Retail Sales Associate delivers business and fan impact through BOLD leadership.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Collaborate with fellow associates and management to maintain a cohesive, high-performing sales floor environment that supports a diverse fan base.

• Support the management team by taking on additional responsibilities as directed, demonstrating flexibility and a team-first mindset.

• Contribute to a positive team culture by modelling professionalism, enthusiasm, and a can-do attitude during high-traffic game days and events.

Fan & Customer Impact (Obsessed with Fans)

• Greet fans warmly and ask thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.

• Provide personalized product recommendations based on observations and conversations with fans, driving both satisfaction and sales.

• Ensure fans enjoy a seamless shopping experience that authentically reflects the Fanatics brand and its Team and League partners.

• Maintain the highest standards of customer service so that the Fanatics brand and its Team and League affiliates are always positively represented.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Build and continuously develop deep product knowledge of Team and League inventory to better serve fans with informed, confident recommendations.

• Identify opportunities to improve the fan experience on the sales floor and proactively communicate suggestions to the management team.

• Demonstrate adaptability and a problem-solving mindset when navigating fast-paced, high-volume environments such as game days and special events.

Ownership & Execution (Determined & Relentless Mindset)

• Process sales transactions accurately and efficiently using the Fanatics Point of Sale System (POS), maintaining accountability for each fan interaction.

• Uphold rigorous standards for sales floor and stockroom organization, cleanliness, and visual presentation with close attention to detail.

• Perform housekeeping and general store maintenance duties consistently, ensuring the environment meets Fanatics brand standards at all times.

• Work independently and responsibly in a fast-paced environment, maintaining a positive attitude while overcoming obstacles as they arise.

CAPABILITIES & EXPERIENCE YOU BRING:

• Prior experience in retail or sales is preferred, with demonstrated ability to engage customers and drive positive outcomes on the sales floor.

• Ability to work independently and responsibly in a fast-paced environment while maintaining high standards of professionalism and service.

• Availability to work extended hours on game days and during special events as required.

• Proven ability to build strong product knowledge of Team and League inventory and translate that knowledge into meaningful fan recommendations.

• Strong verbal communication skills with the ability to engage a diverse fan base in a welcoming, professional manner.

• Demonstrated ability to maintain high standards of organization, cleanliness, and attention to detail across the sales floor and stockroom.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

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