Future-State Service Designer for Local Government

M4 Partners; Nottingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

M4 Partners is recruiting a Service Designer for a Local Government organisation to redesign and deliver the operating model for the Adult Social Care directorate. The role focuses on translating As-Is findings into implementable future-state designs and improving cross-team workflows.

Applicants should show strong process design capabilities, experience with organisational change, and the ability to coordinate changes across complex, multi-team services.

Qualifications

• Demonstrable experience as a Service Designer or related transformation role.
• End-to-end process mapping, workflow design, service blueprinting and process improvement.
• Understanding of operating models and how they relate to organisational structure.

Responsibilities

• Translate As-Is findings into practical, future-state service designs.
• Identify opportunities to improve service delivery and streamline processes.
• Establish more effective ways of working across the directorate.
• Coordinate changes across multiple teams or the organisation.

Skills

Service designer

Process design

Operating models

Organisational change

Multi-team coordination

Job description

M4 Partners is recruiting a Service Designer for a Local Government organisation to redesign and deliver the operating model for the Adult Social Care directorate. The role focuses on translating As-Is findings into implementable future-state designs and improving cross-team workflows.

Applicants should show strong process design capabilities, experience with organisational change, and the ability to coordinate changes across complex, multi-team services.