Service Designer

M4 Partners; Nottingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

M4 Partners is recruiting a Service Designer for a Local Government organisation to redesign and deliver the operating model for the Adult Social Care directorate. The role focuses on translating As-Is findings into implementable future-state designs and improving cross-team workflows.

Applicants should show strong process design capabilities, experience with organisational change, and the ability to coordinate changes across complex, multi-team services.

Qualifications

• Demonstrable experience as a Service Designer or related transformation role.
• End-to-end process mapping, workflow design, service blueprinting and process improvement.
• Understanding of operating models and how they relate to organisational structure.

Responsibilities

• Translate As-Is findings into practical, future-state service designs.
• Identify opportunities to improve service delivery and streamline processes.
• Establish more effective ways of working across the directorate.
• Coordinate changes across multiple teams or the organisation.

Skills

Service designer

Process design

Operating models

Organisational change

Multi-team coordination

Job description

My client, a leading consultancy, is currently looking to recruit a Service designer for a Local Government organisation to re deisgn and deliver the Operating Model for the Adult social Care directorate.

The programme has completed the As-Is assessment and is now moving into the detailed design of future services, processes and ways of working.

The council requires an experienced Service Designer with strong process design capabilities and a good understanding of operating models and organisational change. The successful candidate will translate the findings from the As-Is phase into practical, deliverable future-state service designs, identifying opportunities to improve service delivery, streamline processes and establish more effective ways of working across the directorate.

To be considered, You will have the following skills and experience

Demonstrable experience working as a Service Designer, Service Improvement Consultant, Business Process Designer or in a similar transformation role.

• Strong experience designing future-state services and processes following the completion of an As-Is assessment.
• Proven process design skills, including end-to-end process mapping, workflow design, service blueprinting and process improvement.
• Experience translating service analysis and improvement opportunities into detailed, implementable future-state designs.
• A good understanding of operating models and the relationship between service design, organisational structures, roles and responsibilities.
• Experience working with complex, multi-team services where changes need to be coordinated across an organisation or directorate.

this is an urgent role and interviews to take place in the next week,