Funeral Arranger: Personal, Compassionate Funeral Planning

Southern Co-op; Fleet; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Colleague discount

Health plans

EAP

Pension

Dental plan

Financial wellbeing

Cycle-to-work

Training & development

Job summary

Southern Co-op is seeking a compassionate Funeral Arranger to support families at a challenging time, providing personal, respectful guidance through funeral choices and arrangements. You'll listen, coordinate services and ensure a dignified, client-focused experience from first contact through completion.

Full training is provided and no prior funeral experience is required. The role involves visiting families, managing details, working with teams and upholding high standards of care within our

Qualifications

• Genuine empathy and understanding for bereaved families.
• Excellent communication skills and the confidence to have sensitive conversations.
• Strong organisational skills and attention to detail.
• Good administrative skills.
• Confidence using IT, including Microsoft Office.
• Resilience and the ability to stay calm in emotionally challenging situations.
• Ability to work independently in a funeral home.
• Willingness to learn and develop within the funeral profession.

Responsibilities

• Support families to arrange meaningful funerals, listening to wishes and guiding choices.
• Care for the deceased with dignity and respect, performing daily checks.
• Assist families visiting Reflection Rooms to make moments personal and comfortable.
• Help families select memorials and aftercare options.
• Complete funeral, memorial and client administration accurately and with attention to detail.
• Manage day-to-day running of the funeral home, including access control and health and safety checks.
• Collaborate with colleagues, teams and suppliers to coordinate funeral details.
• Participate in FCA-regulated training for pre-paid funeral plans.
• Build relationships within the local community and represent Funeralcare at events.

Skills

Empathy

Communication

Organization

Attention to detail

Admin skills

IT skills

Calm under pressure

Independence

Willingness to learn

Tools

Microsoft Office

Job description

Southern Co-op is seeking a compassionate Funeral Arranger to support families at a challenging time, providing personal, respectful guidance through funeral choices and arrangements. You'll listen, coordinate services and ensure a dignified, client-focused experience from first contact through completion.

Full training is provided and no prior funeral experience is required. The role involves visiting families, managing details, working with teams and upholding high standards of care within our