Funeral Arranger

Co-op Group; Irvine; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused organization seeks a Funeral Arranger in Irvine, Scotland. This part-time role (20 hours/week) offers training for newcomers to the funeral industry and involves supporting families through their difficult times. Key responsibilities include managing client relations, maintaining a welcoming environment, and handling essential documentation. Benefits include a competitive wage, discounts on Co-op products, and generous holiday leave.

Benefits

30% off Co-op branded products

23 days holiday (pro rata)

Up to 10% employer pension contributions

Access to Employee Assistance Programme

Access to virtual GP

Career development opportunities

Supportive team environment

Access to Wagestream app

Qualifications

• Ability to communicate effectively with clients and colleagues.
• Confident in handling basic calculations and cash.
• Keen attention to regulatory policies and processes.
• Proficient in using technology devices and applications.
• High empathy, discretion, and care in service.
• Ability to carry out physical tasks related to the role.

Responsibilities

• Build and maintain relationships with clients and the community.
• Arrange family visits and answer client questions.
• Ensure the funeral home is clean and welcoming.
• Manage client documentation and funeral arrangements digitally.
• Refer regulated work to Funeral Plan Arrangers.
• Support in handling coffins and the deceased.
• Update client management applications with timely information.

Skills

Good communication skills

Basic numerical skills

Attention to detail

IT skills

Empathy and discretion

Physical capability

Job description

Funeral Arranger

£13.01 per hour plus benefits | Part time 20 hours per week, 5 days per week, 4 hours per day, working a variety of shifts Monday to Friday 9am-5pm | Irvine, KA12 0TH

You can apply for this job on your mobile in a few simple steps – no CV needed.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.

Join our friendly team and help families say the perfect goodbye to loved ones.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co‑op products and services.

Find the kind of job satisfaction you didn't think was possible. Apply today.

What you'll do

• build and maintain positive relationships with clients and the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch)
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• support with manual handling of coffins and the deceased
• update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

This role would suit people who have

• good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• a passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co‑op?

• 30% off Co‑op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co‑op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co‑op Application Journey and our inclusion commitments at Diversity and inclusion at Co‑op.

We reserve the right to remove a vacancy before the scheduled closing date.