Fundraising Support & Donor Services Specialist (Hybrid)

DEVON AIR AMBULANCE TRUST; Exeter; Hybride; GBP 26 000 - 31 000; Plein temps

Avantages offerts par ce poste

25 days annual leave (plus bank hols)

Pension scheme

Disability Confident Level 1

Flexible/remote work opportunities

Résumé du poste

Devon Air Ambulance Trust in Exeter is seeking a Support Services Officer to join our Head Office. Based at our Exeter HQ with occasional remote work, you will support the Fundraising team, manage donor records and run central admin and reception tasks to ensure smooth operation and donor satisfaction.

You will respond to donor inquiries, build relationships, prepare acknowledgements, process donations, and support various income streams, while upholding data protection and Gift Aid obligations.

Qualifications

• Previous experience in a customer service, reception or office support role is required.
• Experience in fundraising or supporter services administration is desirable.

Responsabilités

• Respond to supporter and fundraising enquiries by telephone, email and face to face
• Build positive relationships with donors, fundraisers and the public
• Prepare personalised acknowledgements and steward supporters throughout fundraising activities
• Process donations and maintain accurate supporter records on the CRM system
• Support administration of income streams including in-memory giving, legacies and talks
• Coordinate collection tins and support collection box volunteers
• Provide welcoming and professional reception cover at Head Office
• Provide general administrative and logistical support across the organisation
• Handle supporter information and donations in line with data protection and Gift Aid requirements

Connaissances

Customer service

Reception

Administration

Description du poste

Devon Air Ambulance Trust in Exeter is seeking a Support Services Officer to join our Head Office. Based at our Exeter HQ with occasional remote work, you will support the Fundraising team, manage donor records and run central admin and reception tasks to ensure smooth operation and donor satisfaction.

You will respond to donor inquiries, build relationships, prepare acknowledgements, process donations, and support various income streams, while upholding data protection and Gift Aid obligations.