Support Services Officer

DEVON AIR AMBULANCE TRUST; Exeter; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave (plus bank hols)

Pension scheme

Disability Confident Level 1

Flexible/remote work opportunities

Job summary

Devon Air Ambulance Trust in Exeter is seeking a Support Services Officer to join our Head Office. Based at our Exeter HQ with occasional remote work, you will support the Fundraising team, manage donor records and run central admin and reception tasks to ensure smooth operation and donor satisfaction.

You will respond to donor inquiries, build relationships, prepare acknowledgements, process donations, and support various income streams, while upholding data protection and Gift Aid obligations.

Qualifications

• Previous experience in a customer service, reception or office support role is required.
• Experience in fundraising or supporter services administration is desirable.

Responsibilities

• Respond to supporter and fundraising enquiries by telephone, email and face to face
• Build positive relationships with donors, fundraisers and the public
• Prepare personalised acknowledgements and steward supporters throughout fundraising activities
• Process donations and maintain accurate supporter records on the CRM system
• Support administration of income streams including in-memory giving, legacies and talks
• Coordinate collection tins and support collection box volunteers
• Provide welcoming and professional reception cover at Head Office
• Provide general administrative and logistical support across the organisation
• Handle supporter information and donations in line with data protection and Gift Aid requirements

Skills

Customer service

Reception

Administration

Job description

Salary:£28,500 per annum FTE

Hours:37.5 hours per week

Contract Type: Fixed Term Contract to cover Maternity Leave - Approximately 9 months (until July 2027)

Location: Based at DAA HQ, Exeter, with scheduled opportunities to work remotely

The Role

We have an exciting opportunity to join us as a Support Services Officer based at our Head Office in Exeter. As part of our Support Hub, you will provide specialist support to our Fundraising team while helping to deliver the central administrative and reception services that keep our organisation running effectively. You will play an important role in providing an excellent experience for our donors and supporters, maintaining accurate records and supporting a range of fundraising income streams.

Daily tasks may include:

• Responding to supporter and fundraising enquiries by telephone, email and face to face
• Building positive relationships with donors, fundraisers and members of the public
• Preparing personalised acknowledgements and stewarding supporters throughout their fundraising activities
• Processing donations and maintaining accurate supporter records on our CRM system
• Supporting the administration of income streams including in-memory giving, legacies, talks and collected income
• Coordinating collection tins and supporting collection box volunteers
• Providing welcoming and professional reception cover at Head Office
• Providing general administrative and logistical support across the organisation
• Handling supporter information and donations in line with data protection, Gift Aid and fundraising requirements

The Candidate

We’re looking for a highly organised, dependable and adaptable individual who is committed to providing an excellent experience for our supporters. You will have strong administration and communication skills, excellent attention to detail and the ability to balance a varied workload in a busy environment. Previous experience in a customer service, reception or office support role is required, alongside experience in fundraising or supporter services administration.

If you are looking for a varied and rewarding role where you can help provide an exceptional experience for our supporters and make a real difference to your local community, we want to hear from you!

The Package

£28,500 per annum. This is a fixed term contract to cover Maternity leave, based at our Head Office in Exeter with scheduled opportunities to work remotely.

As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

The closing date for applications is 9am on Tuesday 27th October 2026.

Interviews will be held at our Head Office in Exeter on Wednesday 4th and Thursday 5th November 2026.

If you would like to find out more information about the role, or speak to one of the Support Hub team, please contact us at [e-mail].

What's the recruiting process like at DAA? Learn about your experience as a candidate here.

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.