Pet Care Client Experience Specialist

Vets for Pets; Rawtenstall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Sick pay

Staff discount

Discounts & cashbacks

Holiday allowance

Job summary

Vets for Pets Rawtenstall is looking for a friendly receptionist/CCA to join our dynamic veterinary team. You will connect clients with the clinical team, deliver outstanding service, and help keep the day-to-day running smoothly.

This full-time role (40 hours, weekend rota) requires enthusiasm, excellent admin and organisational skills, and a proactive, can-do attitude. We offer private medical insurance, a robust pension, 20% staff discount, and generous holiday leave.

Qualifications

• Previous experience in a client services role including finance/accounts responsibility.
• Previous veterinary experience is preferable but not essential.
• Excellent administrative and organisational skills.
• Strong focus on delivering exceptional customer service.
• Positive ‘can do’ approach aligned to our core values.

Responsibilities

• Assist with day-to-day organisation and running of the practice.
• Provide exceptional customer service to clients and patients.
• Act as link between clients and clinical team.
• Work 40 hours per week with weekend rota.
• Contribute to driving the practice forward with innovative ideas.

Skills

Enthusiasm

Customer service

Organisational skills

Positive attitude

Team player

Job description

Vets for Pets Rawtenstall is looking for a friendly receptionist/CCA to join our dynamic veterinary team. You will connect clients with the clinical team, deliver outstanding service, and help keep the day-to-day running smoothly.

This full-time role (40 hours, weekend rota) requires enthusiasm, excellent admin and organisational skills, and a proactive, can-do attitude. We offer private medical insurance, a robust pension, 20% staff discount, and generous holiday leave.