Customer Advisor

NWG (Northumbrian Water Group); North East; On-site; GBP 12,000 - 18,000; Full time

Job summary

NWG (Northumbrian Water Group) is seeking dynamic customer service individuals to deliver industry-leading support between 07:00 and 20:00 Monday to Friday, 07:00 to 18:00 Saturday, and 07:00 to 17:00 Sunday. The role focuses on owning customer contact and providing timely progress updates to ensure first-class service.

The successful candidate will perform some administrative duties to support colleagues and must demonstrate alignment with our values: Customer focused, results driven, one team,

Qualifications

• Excellent customer service experience.
• Strong communication skills and ability to respond via web chat and social media.
• Flexible approach to working environment and willingness to work across 7 days a week, including bank holidays.

Responsibilities

• Take ownership of customer contact and actively keep customers informed of the progress of their query to ensure first-class service.
• Undertake administrative duties to support colleagues across the business.

Job description

About the role
We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of

Job Description
About the role
We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of 07:00 to 20:00 Monday to Friday, 07:00 to 18:00 Saturday and 07:00 to 17:00 Sunday.
The successful candidate will take ownership of customer contact and actively keep customers informed of the progress of their query ensuring first class customer service at all times.
You’ll also be required to undertake some admin duties to help support colleagues throughout the business
About You
The successful candidate will have exceptional level of customer service as well as being able to display how they meet our company values: Customer focused, results driven, one team, ethical and creative at all times.
You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.
Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.
The successful candidate will work flexibly as we are open 7 says a week including bank holidays.