Full Time Call Centre Advisor

Jobs.co.uk; Leicester; On-site; GBP 15,000 - 21,000; Full time

Job summary

Based in Leicester, this Full Time Call Centre Advisor position with Pertemps Loughborough Commercial offers a pay rate of £13.29 per hour on a full-time contract. You will serve as the primary contact for customers, handling their orders and requests through incoming helpline calls.

Your duties involve resolving enquiries and complaints while working within the logistics and transportation sector. You will liaise with clients and delivery drivers to ensure smooth communication, arranging

Qualifications

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience Is a Must.
• Great attention to detail.

Responsibilities

• Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
• Dealing with enquiries and complaints.
• Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.
• Arranging with any issues in regard to restrictions regarding delivery, access to property etc.
• Referring on any complex matters when necessary.

Skills

Customer service skills

Communication skills

Call centre experience

Attention to detail

Job description

About The Role

Based in Leicester, this Full Time Call Centre Advisor position with Pertemps Loughborough Commercial offers a pay rate of £13.29 per hour on a full-time contract. You will serve as the primary contact for customers, handling their orders and requests through incoming helpline calls. Your duties involve resolving enquiries and complaints while working within the logistics and transportation sector. You will liaise with clients and delivery drivers to ensure smooth communication, arranging solutions for delivery restrictions or property access issues. Complex matters are referred onwards when necessary. A successful placement may lead to a permanent role for the right candidate, making this a substantial opportunity for those skilled in customer service.

About The Role

Based in Leicester, this Full Time Call Centre Advisor position with Pertemps Loughborough Commercial offers a pay rate of £13.29 per hour on a full-time contract. You will serve as the primary contact for customers, handling their orders and requests through incoming helpline calls. Your duties involve resolving enquiries and complaints while working within the logistics and transportation sector. You will liaise with clients and delivery drivers to ensure smooth communication, arranging solutions for delivery restrictions or property access issues. Complex matters are referred onwards when necessary. A successful placement may lead to a permanent role for the right candidate, making this a substantial opportunity for those skilled in customer service.

Job Description

Our Client has an opportunity for aFull Time Call Centre Advisor.

Working in a location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.

Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role

• Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.
• Dealing with enquiries and complaints.
• Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.
• Arranging with any issues in regard to restrictions regarding delivery, access to property etc.
• Referring on any complex matters when necessary.

Requirements

• Must have excellent Customer Service Skills, and be a great communicator.
• Call Centre Experience Is a Must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Days

Monday to Friday and every 2nd weekend - Saturday and Sunday

Hours: 07:30am to 18:00pm (8hr shift)

Please contact Michelle on 01509 213000 or email [e-mail]