Fuel Poverty Adviser

Citizens Advice; Harrogate; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Citizens Advice Ltd is seeking a Fuel Poverty Adviser to provide specialist advice on energy efficiency, fuel debt and welfare benefits. The role is predominantly telephone-based with some email support, and may involve roaming to North Yorkshire offices.

You will help clients access vouchers and financial support, work with partner organisations, and contribute to outcomes on income maximisation while managing a varied workload to meet service targets.

Qualifications

• Experience providing advice in energy, debt or welfare benefits.
• Ability to handle calls and emails within a rota-based service.

Responsibilities

• Provide specialist advice on energy efficiency and fuel-related debt.
• Advise on welfare benefits and income maximisation.
• Help clients access vouchers and other financial support.

Skills

Advice experience

Energy efficiency knowledge

Welfare benefits knowledge

Job description

Location Preference will be given to those able to work from one of our North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby or Harrogate. We will also consider hybrid/remote working from within the UK.

Could you help people struggling with the cost of heating their homes find ways forward and access the support they need?

As a Fuel Poverty Adviser, you'll provide specialist advice on energy efficiency and fuel-related debt, alongside wider advice on welfare benefits and income maximisation. You'll also help people access vouchers and other financial support, working with partner organisations and specialist teams where needed.

The service is delivered predominantly by telephone, with some email advice. You'll work across different channels on a rota basis, responding to incoming calls, call-backs and referrals. You'll need to be comfortable managing a varied workload and working towards targets, as well as being flexible to meet the needs of the service.

We're interested in hearing from people with advice experience, ideally in energy, debt or welfare benefits. We also welcome applications from those with less experience who are keen to develop their skills, with training and support provided.

Preference will be given to those able to work from one of our North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby or Harrogate. We will also consider hybrid/remote working from within the UK.

Reserved interview dates: Week commencing 30 November 2026

Preferred start date: 11 January 2027

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.