Fuel Poverty Adviser

Get Grants; England; Hybrid; GBP 24,000 - 36,000; Full time

Job summary

Get Jobs in the United Kingdom is seeking a Fuel Poverty Adviser to provide specialist advice on energy efficiency, fuel debt and related welfare benefits. The role is primarily telephone-based with some email support, and involves coordinating with partner organisations and specialist teams to access vouchers and other financial help.

You will handle calls, callbacks and referrals on a rota, manage a varied workload, and work towards targets.

Qualifications

• Experience delivering advice over the phone and by email.
• Interest in energy, debt or welfare benefits.
• Willing to develop skills with training and support.

Responsibilities

• Provide specialist advice on energy efficiency and fuel-related debt.
• Help clients access welfare benefits and financial support.
• Coordinate with partner organisations and specialist teams.
• Respond to calls, callbacks and referrals across channels.

Skills

Advisory skills

Telephone support

Welfare benefits knowledge

Debt advice

Job description

Could you help people struggling with the cost of heating their homes find ways forward and access the support they need?

As a Fuel Poverty Adviser, you'll provide specialist advice on energy efficiency and fuel-related debt, alongside wider advice on welfare benefits and income maximisation. You'll also help people access vouchers and other financial support, working with partner organisations and specialist teams where needed.

The service is delivered predominantly by telephone, with some email advice. You'll work across different channels on a rota basis, responding to incoming calls, call-backs and referrals. You'll need to be comfortable managing a varied workload and working towards targets, as well as being flexible to meet the needs of the service.

We're interested in hearing from people with advice experience, ideally in energy, debt or welfare benefits. We also welcome applications from those with less experience who are keen to develop their skills, with training and support provided.

Preference will be given to those able to work from one of our North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby or Harrogate. We will also consider hybrid/remote working from within the UK.