Fuel Poverty Adviser

North Yorkshire Citizens Advice and Law Centre; York and North Yorkshire; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

North Yorkshire Citizens Advice and Law Centre is looking for a Fuel Poverty Adviser to help households reduce heating costs and access support. You will provide specialist guidance on energy efficiency, manage fuel debt, and assist with welfare benefits and income maximisation, including vouchers and other financial aid.

The role is primarily telephone-based with some email advice, and offers a hybrid pattern with UK-wide potential.

Qualifications

• Provides specialist energy efficiency advice to households.
• Addresses fuel-related debt and welfare benefits guidance.
• Supports income maximisation and access to vouchers.

Responsibilities

• Offer specialist energy efficiency and fuel debt advice.
• Guide clients on welfare benefits and income maximisation.
• Help clients access vouchers and financial support.
• Coordinate with partner organisations and specialist teams as needed.
• Deliver service predominantly by telephone, with some email advice.
• Work on a rota, respond to calls, follow-up and referrals, and meet targets.
• Be flexible to accommodate service needs and office locations.

Skills

Advice experience

Job description

Fuel Poverty Adviser

Company: North Yorkshire Citizens Advice and Law Centre

Salary: from £26,601 a year, pro rata

Hours: Full-time

Location: North Yorkshire

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 5 Nov 2026

Closing date: 23 Nov 2026

Could you help people struggling with the cost of heating their homes find ways forward and access the support they need?

As a Fuel Poverty Adviser, you'll provide specialist advice on energy efficiency and fuel-related debt, alongside wider advice on welfare benefits and income maximisation. You'll also help people access vouchers and other financial support, working with partner organisations and specialist teams where needed.

The service is delivered predominantly by telephone, with some email advice. You'll work across different channels on a rota basis, responding to incoming calls, call-backs and referrals. You'll need to be comfortable managing a varied workload and working towards targets, as well as being flexible to meet the needs of the service.

We're interested in hearing from people with advice experience, ideally in energy, debt or welfare benefits. We also welcome applications from those with less experience who are keen to develop their skills, with training and support provided.

Preference will be given to those able to work from one of our North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby or Harrogate. We will also consider hybrid/remote working from within the UK.

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