Energy Adviser or Trainee

Citizens Advice Ltd; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice Ltd is seeking Energy Advisers for a fixed-term 12-month contract based in Greater Manchester. The role is hybrid—home-based with travel to community locations and regular attendance at the Manchester City Centre office.

The successful candidate will handle energy efficiency and fuel poverty guidance, maintain case records, and produce clear verbal and written reports. We value diverse backgrounds and encourage applications from all, including those with disabilities and from

Qualifications

• Experience or knowledge of energy efficiency and fuel poverty programmes.
• Experience delivering energy advice or advice work in general.
• Demonstrable experience of writing and maintaining case records that confirm to a quality standard.
• The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports.
• Excellent communication & teamwork skills.
• Advantageous to have City & Guilds Level 2 or 3 in Energy Advice.

Responsibilities

• Deliver energy advice to individuals and communities in Greater Manchester.
• Maintain accurate case records in line with quality standards.
• Research, analyse and interpret information and present clear reports (verbal and written).

Skills

Energy advice

Fuel poverty

Case recording

Research & analysis

Communication & teamwork

Education

City & Guilds Level 2/3 Energy Advice

Job description

Contract Fixed term contract, until 31 December 2027

Interviews will take place on 2 December 2026.

About the role

Job Role: Energy Adviser

Fixed Term 12 Months Contract with the possibility of extension dependent on funding

Location: Hybrid - Home based with the requirement to travel to community locations in Greater Manchester to deliver advice, and to attend the office in Manchester City Centre on a regular basis

Hours: Full or part / time

Job share will be considered.

Interview date: 02/12/26

We are now looking for Energy Advisers to join our existing team.

The successful applicant will be an efficient and flexible team member who has:

Experience or knowledge of energy efficiency and fuel poverty programmes

Experience delivering energy advice or advice work in general

Demonstrable experience of writing and maintaining case records that confirm to a quality standard

The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports

Excellent communication & teamwork skills

A City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.