Energy Adviser

The Action Group; City of Edinburgh; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

The Action Group is recruiting an Energy Adviser to provide high-quality, confidential energy advice to disabled people, carers and families experiencing fuel poverty. You will support households through community outreach, home visits and phone support, helping manage bills, reduce energy costs and create warmer homes.

Role is office-based or home-based with travel across Edinburgh and the Lothians. PVG check required and City & Guilds Level 3 Energy Awareness training will be provided if

Qualifications

• Experience working with disabled people and/or carers or people from marginalised groups.
• Excellent communication skills with the ability to engage a broad range of people, both written and verbal.
• Digital confidence with MS 365 and case management tools.

Responsibilities

• Manage a caseload of householders vulnerable to fuel poverty by providing holistic, impartial and specialist energy advice in person and by phone.
• Deliver tailored energy advice on tariffs, billing and options for managing fuel costs.
• Support people facing fuel debt or payment difficulties to effectively manage their situations.
• Advise on crisis supports or discretionary funds where appropriate.
• Liaise with energy suppliers to clarify issues and seek fair, affordable solutions.
• Conduct in‑home visits to assess energy needs and advise on energy efficiency measures.
• Explain potential improvements and their impact on energy use and cost.
• Promote the service with talks/workshops and maintain referral pathways.
• Maintain accurate case records and comply with data protection requirements.
• Record outcomes and contribute to monitoring and continuous improvement.
• Keep up‑to‑date knowledge of energy advice and complete City & Guilds Level 3 Energy Awareness (or equivalent).

Skills

Communication

Digital confidence

Driving licence

Education

City & Guilds Level 3 Energy Awareness (or equivalent)

Job description

Energy Adviser

Energy Adviser

Salary: £28,795.45 – £30,523.99 (Pro-rata if applying for a part-time post)

Hours: 39 hours per week - Fixed Term until 31 March 2028

Location: Office-based or home-based, with regular community outreach and in-home visits across Edinburgh and the Lothians

Closing date: Monday 23 November

Interview date: Monday 30 November

Are you passionate about helping people stay warm, well and informed during the cost-of-living and energy crisis? We are recruiting a

motivated and compassionate Energy Adviser to join our Advice Service.

In this rewarding role, you will provide high-quality, confidential and person-centred energy advice to disabled people, carers, and families

who may be experiencing fuel poverty or energy-related hardship. You’ll help people understand their bills, reduce energy costs, manage

energy challenges and create warmer, healthier homes. Support will take place in the community, over the phone, and through in-home

visits.

• We are looking for someone who is:

• Person centred, respectful and trauma informed, able to build trust and communicate clearly

• Confident and able to provide advice and follow-up support

• Organised and digitally confident, with strong communication and record keeping skills

• Committed to equality, diversity and inclusion and removing barriers for marginalised groups

• Able to work flexibly across different settings to meet people’s needs

• Experience of giving energy advice would be an advantage but don’t worry if not, we will support you to complete City & Guilds Level 3 -Energy Awareness (if not already held).

• A full driving licence and access to a car (or ability to meet the role’s travel requirements in another way) is needed.

• This is an excellent opportunity to make a real impact by helping households who need it most.

To learn more about our recruitment process please click the link - Our Recruitment Process

To support our commitment to a fair and inclusive recruitment process, we invite all candidates to optionally complete the

- Equal Opportunities Form for Applicants

- Equality Statement | The Action Group

The Action Group values diversity in our workforce and welcomes applications from all sections of the community. As a Disability Confident Leader organisation, we particularly encourage applications from people with disabilities, and offer a guaranteed interview for anyone who meets the essential criteria for the role. We also strongly encourage and welcome applications from people from minority ethnic backgrounds and other underrepresented groups. If you require any adjustments to take part in the recruitment process, please let us know, and we will do our best to support you.

This is a regulated role and requires PVG Disclosure Scotland membership for adults and children.

As part of our recruitment process, candidates who have lived outside the UK for more than 12 months in the last 10 years will be required to provide a Criminal Convictions Certificate (or equivalent) from the relevant country or countries. Please note that the cost of obtaining this certificate will be the responsibility of the candidate.

If you need any support or adjustments during the application process, please don’t hesitate to reach out to us. We are committed to making this process as accessible as possible for everyone.

The Action Group Recruitment [e-mail] 0131 285 5207

About the role

Who You Will Support

• Disabled adults, disabled children and their families, many of whom experience multiple barriers to accessing mainstream services. Support may require more time, clearer communication and tailored approaches to engage effectively.

• Carers, including parent carers, who balance complex caring responsibilities with their own wellbeing and financial pressures. Support should be holistic, compassionate and highly personalised.

• People facing disadvantage or exclusion, including those who struggle to access support due to disability, low income, communication barriers, limited confidence or previous negative experiences with services.

• People needing accessible advice, including those who require language support, easy-read communication, additional time, home‑based support or flexible engagement methods to participate fully.

Our Approach & Values (How We Work)

Accessible and inclusive

• Communicate clearly in plain English, adapting style, pace and materials so people with different support needs can understand and participate.

• Offer flexible, responsive support, including extended appointments or in‑person contact where this reduces barriers.

Trauma‑informed and respectful

• Build trusting relationships by being sensitive, patient and respectful of people’s personal histories and/or caring responsibilities.

• Uphold dignity, privacy and independence, ensuring people feel heard and valued.

Equality, Diversity and Inclusion

• Demonstrate a strong understanding of inequality and discrimination and a commitment to removing barriers for marginalised groups.

• Work sensitively and confidently with people from diverse cultural, and socioeconomic backgrounds, engaging interpreters whenever needed.

Organised, professional and quality‑driven

Maintain clear boundaries, confidentiality, accurate advice giving, accurate record‑keeping and high professional standards.

Use digital systems confidently, including Microsoft 365 and Advice Pro case management tool.

Collaborative and reflective

Communicate openly and effectively within the team.

Reflect on practice, seek learning opportunities and contribute to service improvement.

Key Responsibilities

• Manage a caseload of householders vulnerable to fuel poverty by providing holistic, impartial and specialist energy efficiency, affordable warmth, renewable energy Advice. This will be in person at home and over the telephone

• Deliver tailored energy advice on tariffs, billing and options for managing fuel costs; provide clear explanations and guidance that people can act on.

• Support people experiencing issues such as fuel debt or payment difficulties to effectively manage their situations.

• Advise on the availability of crisis supports or discretionary funds where appropriate.

• Liaise with energy suppliers where needed to clarify issues and seek fair, affordable solutions.

• Conduct in‑home visits to assess energy needs, identify issues such as damp/ventilation and advise on energy efficiency measures and suitable improvements.

• Explain potential improvements and their impact on energy use and cost.

• Promote the service: delivering talks/workshops about energy topics and maintain strong, clear referral pathways with internal colleagues and relevant external agencies.

• Maintain accurate case records on the case management system and comply with data protection requirements.

• Record outcomes and contribute to monitoring, reporting and continuous improvement.

• Maintain up‑to‑date knowledge of energy advice, fuel poverty and relevant schemes; complete or hold City & Guilds Level 3 Energy Awareness (or equivalent).

About the company

We could use lots of fancy words to sum us up, but really it comes down to you, your family and us,working together to get the right support for you, that changes as you change and keeps putting you right at the centre of all that we do.

Required Criteria

• Experience of assisting disabled people and/ or carers or people from marginalised groups
• A commitment to understanding barriers for marginalized group and a commitment to removing these
• Experience of giving advice in a professional setting
• Excellent communication skills and ability to communicate with a broad range of people, both written and verbal, over the phone and face to face
• Digital confidence (Microsoft 365 and case management systems)
• Strong planning, caseload organisation and record‑keeping
• Confident public speaker and presenter
• A team player; flexible in approach
• Person‑centred
• Well‑organised and able to manage own time
• Enthusiastic and interested in helping people
• Willingness and ability to complete City & Guilds Level 3 Energy Awareness (or equivalent).
• Full valid driving licence and access to a car or other ways of fulfilling the travel requirements of the job

Desired Criteria

• Relevant degree or equivalent qualification
• City and Guilds in Energy Awareness
• City and Guilds in Renewable Energy in the Home
• Domestic Energy Assessor Accreditation
• Experience delivering energy advice
• Experience of working with a range of individuals and organisations
• An understanding of fuel poverty issues