Energy & Welfare Advisor (Hybrid/Remote)

Citizens Advice Ltd; Harrogate; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Citizens Advice Ltd is seeking a Fuel Poverty Adviser to provide specialist advice on energy efficiency, fuel debt and welfare benefits. The role is predominantly telephone-based with some email support, and may involve roaming to North Yorkshire offices.

You will help clients access vouchers and financial support, work with partner organisations, and contribute to outcomes on income maximisation while managing a varied workload to meet service targets.

Qualifications

• Experience providing advice in energy, debt or welfare benefits.
• Ability to handle calls and emails within a rota-based service.

Responsibilities

• Provide specialist advice on energy efficiency and fuel-related debt.
• Advise on welfare benefits and income maximisation.
• Help clients access vouchers and other financial support.

Skills

Advice experience

Energy efficiency knowledge

Welfare benefits knowledge

Job description

Citizens Advice Ltd is seeking a Fuel Poverty Adviser to provide specialist advice on energy efficiency, fuel debt and welfare benefits. The role is predominantly telephone-based with some email support, and may involve roaming to North Yorkshire offices.

You will help clients access vouchers and financial support, work with partner organisations, and contribute to outcomes on income maximisation while managing a varied workload to meet service targets.