Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Middleton; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales, based at a Jobcentre location in Middleton. The role focuses on identifying and tackling fraud at the frontline, improving verification processes and reducing fraud entering the welfare system.

You will interview claimants face-to-face, educate customers about their responsibilities, and work with colleagues to monitor fraud trends.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales, based at a Jobcentre location in Middleton. The role focuses on identifying and tackling fraud at the frontline, improving verification processes and reducing fraud entering the welfare system.

You will interview claimants face-to-face, educate customers about their responsibilities, and work with colleagues to monitor fraud trends.