Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Accrington; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join the North West and Wales team in Accrington. The role involves interviewing claimants and working with Jobcentre colleagues on verification activities to prevent fraud entering the welfare system.

Based at a Jobcentre, you will deliver frontline fraud controls, educate customers on responsibilities, and contribute to the Fraud, Error and Debt strategy.

Qualifications

• Strong communication and interpersonal skills essential for frontline fraud discussions.
• Ability to interview claimants and colleagues to verify information on-site.
• Willingness and ability to travel between sites as required.

Responsibilities

• Interview initial evidence and verification interviews with claimants and staff.
• Verify documents related to identification, housing costs, and childcare costs for Universal Credit claims.
• Conduct review meetings with customers when evidence is requested by the Enhanced Review Team.
• Provide regular feedback on fraud trends to risk and intelligence teams.

Skills

Communication skills

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join the North West and Wales team in Accrington. The role involves interviewing claimants and working with Jobcentre colleagues on verification activities to prevent fraud entering the welfare system.

Based at a Jobcentre, you will deliver frontline fraud controls, educate customers on responsibilities, and contribute to the Fraud, Error and Debt strategy.