Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Clitheroe; On-site; GBP 29,000 - 36,000; Full time

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales. The role centers on working face-to-face at Jobcentre locations to identify and prevent fraud on the frontline, contributing to the Welfare system’s integrity and customer accountability.

You'll interview claimants, collaborate with Jobcentre colleagues, and provide practical support to raise fraud awareness while maintaining robust verification processes and regular performance reporting.

Qualifications

• Experience in fraud prevention or verification processes.
• Strong communication skills to raise fraud awareness among colleagues and customers.
• Ability to conduct interviews and collect evidence with accuracy.

Responsibilities

• Conduct initial and further evidence interviews within Jobcentre/Service Centre teams.
• Verify identification and housing/childcare cost elements of Universal Credit.
• Prepare MI reports and share fraud trends with risk and intelligence teams.
• Lead customer education sessions on responsibilities and consequences of non-compliance.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales. The role centers on working face-to-face at Jobcentre locations to identify and prevent fraud on the frontline, contributing to the Welfare system’s integrity and customer accountability.

You'll interview claimants, collaborate with Jobcentre colleagues, and provide practical support to raise fraud awareness while maintaining robust verification processes and regular performance reporting.