Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Birkenhead; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service seeks a Verification Assurance Officer to join the North West and Wales region. The role involves face-to-face interviews with claimants at Jobcentre locations, applying robust verification procedures to prevent fraud entering the welfare system, and collaborating with front-line colleagues to educate customers on responsibilities.

You will travel between sites as needed, with a strong emphasis on frontline fraud prevention and accurate data recording.

Qualifications

• Great communicator with strong interpersonal skills.
• Experience interviewing claimants and handling sensitive information.

Responsibilities

• Conduct initial and further evidence interviews with claimants.
• Verify documents for identification, housing costs, and child-related elements of Universal Credit.
• Lead verification activities within Jobcentre and Service Centre teams.
• Provide regular feedback on trends and fraud patterns to risk and intelligence teams.
• Organise and deliver customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) as directed.

Skills

Great communicator

Job description

Government Recruitment Service seeks a Verification Assurance Officer to join the North West and Wales region. The role involves face-to-face interviews with claimants at Jobcentre locations, applying robust verification procedures to prevent fraud entering the welfare system, and collaborating with front-line colleagues to educate customers on responsibilities.

You will travel between sites as needed, with a strong emphasis on frontline fraud prevention and accurate data recording.