Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Newport; On-site; GBP 29,000 - 36,000; Full time

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join a new frontline fraud prevention team covering North West and Wales. The role requires close collaboration with Jobcentre and Service Centre colleagues to identify and tackle fraud at the point of verification.

The successful candidate will conduct evidence interviews, educate claimants on responsibilities, and contribute to risk and performance reporting.

Qualifications

• Identify and tackle fraud on the frontline to prevent fraud entering the welfare system.
• Strengthen verification processes and fraud controls on the front line.
• Educate customers on responsibilities and consequences of non-compliance.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join a new frontline fraud prevention team covering North West and Wales. The role requires close collaboration with Jobcentre and Service Centre colleagues to identify and tackle fraud at the point of verification.

The successful candidate will conduct evidence interviews, educate claimants on responsibilities, and contribute to risk and performance reporting.