Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Porthcawl; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is recruiting for a Verification Assurance Officer to join our team across North West and Wales. The role focuses on frontline fraud prevention, strengthening verification controls and educating customers on their responsibilities. The post requires working from Jobcentre sites with no hybrid or home-working options.

Frequent travel between sites may be required. The role is full-time and permanent, offering a structured environment within a government-backed fraud

Qualifications

• Excellent communication skills and ability to educate customers on responsibilities.
• Experience conducting face-to-face interviews with claimants for verification of documents.
• Ability to collate and maintain Management Information (MI) as directed by analysts.

Responsibilities

• Interview claimants face-to-face at Jobcentre sites.
• Conduct evidence interviews and verification activities.
• Provide regular feedback on fraud trends at office meetings.
• Lead customer education sessions with Jobcentre colleagues to explain customer responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service is recruiting for a Verification Assurance Officer to join our team across North West and Wales. The role focuses on frontline fraud prevention, strengthening verification controls and educating customers on their responsibilities. The post requires working from Jobcentre sites with no hybrid or home-working options.

Frequent travel between sites may be required. The role is full-time and permanent, offering a structured environment within a government-backed fraud