Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Dolgellau; On-site; GBP 29,000 - 36,000; Full time

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales, based on-site at Jobcentre locations including Dolgellau. The role focuses on preventing fraud at the frontline, conducting evidence interviews, and educating staff and customers about fraud risk and responsibilities.

Key duties include collaboration with Jobcentre colleagues, verifying identification and Universal Credit cost components, and reporting fraud trends to risk teams.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales, based on-site at Jobcentre locations including Dolgellau. The role focuses on preventing fraud at the frontline, conducting evidence interviews, and educating staff and customers about fraud risk and responsibilities.

Key duties include collaboration with Jobcentre colleagues, verifying identification and Universal Credit cost components, and reporting fraud trends to risk teams.