Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Crewe; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales to be based in Crewe. The role requires working face-to-face at Jobcentre locations to prevent fraud entering the welfare system and to support fraud controls.

You will conduct interviews, verify documents for Universal Credit components, and contribute to MI reporting while educating customers on responsibilities. Travel between sites may be required; this is a permanent, full-time position.

Responsibilities

• Work with Jobcentre teams on initial and further evidence interviews and verification tasks.
• Interview documents to verify ID, housing costs, and childcare elements of Universal Credit.
• Hold review meetings when ERT and customer share evidence for a claim.
• Share fraud trends and detection insights with risk and intelligence teams.
• Lead customer education sessions on responsibilities and consequences of non-compliance.
• Maintain accurate MI as directed by analysts and performance teams.
• Frequent travel between sites may be required.

Job description

Government Recruitment Service is seeking a Verification Assurance Officer for the North West and Wales to be based in Crewe. The role requires working face-to-face at Jobcentre locations to prevent fraud entering the welfare system and to support fraud controls.

You will conduct interviews, verify documents for Universal Credit components, and contribute to MI reporting while educating customers on responsibilities. Travel between sites may be required; this is a permanent, full-time position.