Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Blackburn; On-site; GBP 29,000 - 36,000; Full time

Job summary

The Government Recruitment Service is hiring a Verification Assurance Officer for the North West and Wales, based at a Jobcentre Blackburn. You will interview claimants face-to-face, collaborate with Jobcentre colleagues, and verify evidence to prevent fraud in Universal Credit.

Travel between sites may be required, with a strong focus on accuracy, customer engagement, and educating customers about their responsibilities to minimise errors and fraud. This is a permanent, full-time role.

Responsibilities

• Interview claimants on site to verify identity, housing, and childcare costs for Universal Credit.
• Conduct robust evidence interviews and verification activities within Jobcentre teams.
• Provide regular feedback on fraud trends to risk and intelligence units.

Job description

The Government Recruitment Service is hiring a Verification Assurance Officer for the North West and Wales, based at a Jobcentre Blackburn. You will interview claimants face-to-face, collaborate with Jobcentre colleagues, and verify evidence to prevent fraud in Universal Credit.

Travel between sites may be required, with a strong focus on accuracy, customer engagement, and educating customers about their responsibilities to minimise errors and fraud. This is a permanent, full-time role.