Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Chepstow; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join our frontline fraud prevention team in Chepstow. The role focuses on interviews with claimants, verification of documents and collaboration with Jobcentre colleagues to strengthen fraud controls and protect the welfare system.

You will conduct evidence interviews, contribute to risk assessments, and help educate customers on their responsibilities.

Qualifications

• Experience in frontline fraud prevention or interviews.
• Ability to explain complex rules clearly to claimants.
• Strong team collaboration and data accuracy.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting evidence interviews and verification activities.
• Conduct robust interviews to assess document validity for identification and welfare costs.
• Lead review meetings with customers when evidence is needed for claims.
• Provide regular feedback on fraud trends to risk and intelligence teams.
• Support customer education sessions to clarify responsibilities and consequences of non-compliance.
• Maintain accurate Management Information as directed by analysts.

Skills

Interviewing

Fraud awareness

Team collaboration

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join our frontline fraud prevention team in Chepstow. The role focuses on interviews with claimants, verification of documents and collaboration with Jobcentre colleagues to strengthen fraud controls and protect the welfare system.

You will conduct evidence interviews, contribute to risk assessments, and help educate customers on their responsibilities.