Frontline Team Leader - Fashion, Home & Beauty

MARKS&SPENCER; Truro; On-site; GBP 30,000 - 36,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor, set the pace, raise standards and inspire the team to deliver standout style, sharp service and strong commercial results.

You will be a confident, people-first leader who thrives in fast-moving environments, makes bold decisions and brings out the best in others, with a focus on inclusion and customer-first service.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness and ability to use data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Comfort with difficult conversations and change management.
• Digital confidence and openness to new ways of working.
• Role model for service, inclusion and company values.

Responsibilities

• Lead department on the shop floor to deliver strong service and commercial results.
• Set and raise standards for safety, availability and operational excellence.
• Coach and develop team members to perform at a high level.

Skills

People leadership

Commercial awareness

Coaching & development

Communication skills

Change management

Job description

Marks & Spencer is seeking a Team Manager in Fashion, Home & Beauty to lead from the front on the shop floor, set the pace, raise standards and inspire the team to deliver standout style, sharp service and strong commercial results.

You will be a confident, people-first leader who thrives in fast-moving environments, makes bold decisions and brings out the best in others, with a focus on inclusion and customer-first service.