Food Service Team Lead (Shift) - Frontline Leader

Marks and Spencer; Skipton; On-site; GBP 25,000 - 34,000; Full time

Job summary

Marks & Spencer is recruiting a Team Manager for Fashion, Home & Beauty. You will lead from the shop floor, raise standards, and inspire a multiskilled team to deliver standout style, sharp service and solid commercial results in a fast-moving store.

You’ll coach, develop and performance-manage with clarity, using data to drive improvements while upholding health, safety and customer-first values. A confident, people-first leader is essential.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop a motivated, multiskilled team to deliver five-star service and strong commercial results.
• Own standards, safety, availability and operational excellence across the department.
• Use data and insight to drive performance and improvements.
• Foster an inclusive culture and coach colleagues through change.

Skills

Retail leadership

Data-driven decisions

People management

Customer service

Change leadership

Digital confidence

Inclusion

Job description

Marks & Spencer is recruiting a Team Manager for Fashion, Home & Beauty. You will lead from the shop floor, raise standards, and inspire a multiskilled team to deliver standout style, sharp service and solid commercial results in a fast-moving store.

You’ll coach, develop and performance-manage with clarity, using data to drive improvements while upholding health, safety and customer-first values. A confident, people-first leader is essential.