First-Line IT Technician — Helpdesk & School IT Support

Meridian Trust; Ramsey; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Apprenticeship and CPD opportunities

Initial Teacher Training Team (ITT)

Employee Assistance Programme

Cycle to work scheme

Defined pension scheme

Healthcare benefits

Free onsite parking

Discounts on a range of benefits

Job summary

Meridian Trust is seeking a 1st Line IT Technician to join their expanding team in Ramsey, UK. This critical position involves delivering excellent IT support, addressing IT tickets, and ensuring the quality of first-line support. Ideal candidates will have a strong educational background, IT troubleshooting experience, and knowledge of PC hardware. Meridian Trust offers a wealth of benefits including training opportunities, mental health support, and a pension scheme. Apply by 8am on May 22, 2026.

Qualifications

• Good educational background, including GCSE or equivalent in English and Maths.
• Experience of IT Troubleshooting.
• Professional conduct with colleagues and customers.

Responsibilities

• Provide IT assistance to users and customers who contact the helpdesk.
• Maintain the IT equipment in all schools and across the trust.
• Visit partner schools for IT maintenance and support.

Skills

IT Troubleshooting

PC hardware knowledge

Microsoft Office Suite

Communication with customers

Education

GCSE or equivalent in English and Maths

IT Qualifications or equivalent experience

Job description

Meridian Trust is seeking a 1st Line IT Technician to join their expanding team in Ramsey, UK. This critical position involves delivering excellent IT support, addressing IT tickets, and ensuring the quality of first-line support. Ideal candidates will have a strong educational background, IT troubleshooting experience, and knowledge of PC hardware. Meridian Trust offers a wealth of benefits including training opportunities, mental health support, and a pension scheme. Apply by 8am on May 22, 2026.