Frontline Café Team Leader — Elevate Service & Growth

Marks and Spencer; Exeter; On-site; GBP 21,000 - 30,000; Full time

Job summary

Marks & Spencer is looking for a proactive Team Manager to lead on the shop floor in our cafe, playing a pivotal role in reshaping our stores for the next generation of customers. You’ll set the pace, raise standards, and inspire your team to deliver standout style, sharp service, and strong commercial results, even under pressure.

You’ll thrive in a fast-moving retail environment, coach and develop your team, and use data to drive decisions while modelling exceptional service and inclusion

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with the ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and raising standards.
• Inspire and develop a multi-skilled team to deliver standout service and commercial results.
• Drive five-star service, strong availability and operational excellence.
• Translate insights and data into actions to improve store performance.

Skills

Team leadership

Commercial awareness

Coaching & development

Communication

Digital confidence

Job description

Marks & Spencer is looking for a proactive Team Manager to lead on the shop floor in our cafe, playing a pivotal role in reshaping our stores for the next generation of customers. You’ll set the pace, raise standards, and inspire your team to deliver standout style, sharp service, and strong commercial results, even under pressure.

You’ll thrive in a fast-moving retail environment, coach and develop your team, and use data to drive decisions while modelling exceptional service and inclusion