Business Support Assistant

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 24,000 - 25,000; Full time

Benefits offered by this job

40 days leave per year

Pension contributions

Green initiatives

Family friendly policies

Health & wellbeing

Job summary

Queens Cross Housing Association in Glasgow invites applications for a Business Support Assistant within our Business Support team. The role provides front-line reception and customer service, manages sign-in/out and mail, and supports GDPR-compliant records and digital systems.

The successful candidate will have at least 6 months in a busy customer service role, be proficient with Outlook and Word/Excel, and commit to CIH Level 2 within 18 months.

Qualifications

• Minimum 6 months’ recent experience in a busy front-line customer service role involving face-to-face contact with the public.
• Experience of accurate data entry and record-keeping using computer systems.
• SCQF Level 4 / Standard Grade / SVQ Level 1 (or completed Modern Apprenticeship) or equivalent experience.
• Willingness to achieve CIH Level 2 within 18 months of appointment.

Responsibilities

• Deliver a professional, friendly and efficient front-line reception and customer service for the QC Group, resolving enquiries at first point of contact wherever possible.
• Provide a consistent meet-and-greet service for visitors, including issuing identity badges, managing sign-in/out and escorting to meeting rooms.
• Manage the safe, accessible and professional appearance of the reception area; coordinate groups and handle incoming/outgoing mail, goods and supplies in line with GDPR and corporate guidelines.
• Use digital systems (including QL) for routine information updates, contact creation, secure document handling and data entry; promote digital/paperless options.
• Provide ad-hoc support to the Association, including occasional contact-centre cover, and work collaboratively with colleagues to improve processes and customer satisfaction.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

SCQF Level 4 or equivalent

Job description

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).

Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a Business Support Assistant within our Business Support team.

Key Responsibilities

• Deliver a professional, friendly and efficient front-line reception and customer service for the QC Group, resolving enquiries at first point of contact wherever possible.
• Provide a consistent meet-and-greet service for visitors, including issuing identity badges, managing sign-in/out and escorting to meeting rooms.
• Manage the safe, accessible and professional appearance of the reception area; coordinate groups and handle incoming/outgoing mail, goods and supplies in line with GDPR and corporate guidelines.
• Use digital systems (including QL) for routine information updates, contact creation, secure document handling and data entry; promote digital/paperless options.
• Provide ad-hoc support to the Association, including occasional contact-centre cover, and work collaboratively with colleagues to improve processes and customer satisfaction.

Essential Criteria

• Minimum 6 months’ recent experience in a busy front-line customer service role involving face-to-face contact with the public.
• Experience of accurate data entry and record-keeping using computer systems.
• SCQF Level 4 / Standard Grade / SVQ Level 1 (or completed Modern Apprenticeship) or equivalent experience.
• Willingness to achieve CIH Level 2 within 18 months of appointment.
• Competent user of Microsoft Outlook and basic Microsoft Office applications (Word/Excel).
• Ability to communicate clearly and professionally in writing, and to work flexibly (including occasional cover outside normal hours).

Please find the full job description and person specification on our website.

We will:

Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments on our website.

Closing date for applications

Monday 21st September 2026, 17:00

Full salary & employment details

• Job Title: Business Support Assistant
• Department: Executive Office
• Salary: Grade 2 (£24,497 - £25,067)
• Contract: Full time, Permanent Contract
• Pattern: 35 hours per week (9:00 - 5:00pm Monday to Friday)