Client Support & Accounts Specialist — Glasgow

JHL Communications Ltd; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Job summary

JHL Communications Ltd is seeking an experienced customer service/administrator to join our client care team in Glasgow. The role involves handling and coordinating client queries, account management, and general administration with a proactive approach.

Applicants should have at least 2 years in a customer service/administration environment, strong MS Office skills, and a willingness to learn telecommunications industry specifics. Ongoing training and clear progression opportunities are offered.

Qualifications

• Minimum of 2 years experience in a customer service/administration environment.
• Proven administrative skills and good knowledge of MS Office (Excel, Word & Outlook).
• Telecommunications experience is advantageous.

Responsibilities

• Handle and coordinate client issues and queries, including account management.
• General administration, problem solving, and liaison with suppliers as needed.
• Learn large amounts of information quickly and demonstrate initiative.

Skills

Customer service

Administration

Communication

Education

2 years experience in customer service/administration

Tools

MS Office

Job description

JHL Communications Ltd is seeking an experienced customer service/administrator to join our client care team in Glasgow. The role involves handling and coordinating client queries, account management, and general administration with a proactive approach.

Applicants should have at least 2 years in a customer service/administration environment, strong MS Office skills, and a willingness to learn telecommunications industry specifics. Ongoing training and clear progression opportunities are offered.