Community Admin & Frontline Support Specialist

Glasgow Centre for Inclusive Living; Hamilton; In loco; GBP 22.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days annual leave increasing to 30

12 public holidays

6% Pension contribution

Group Life Insurance

Descrizione del lavoro

Glasgow Centre for Inclusive Living is seeking an Administrator to join our Lanarkshire team in our Hamilton office. You will provide essential administrative support, manage your own workload, handle enquiries and referrals, and ensure accurate records with a high standard of confidentiality.

We value lived experience, offer a comprehensive benefits package, and support your development in communication, training delivery, and community engagement skills.

Competenze

• Minimum two years administrative experience in a busy office environment.
• Strong written and verbal communication skills.
• Excellent organisation, time management and ability to prioritise competing tasks.
• Confident using a range of computer systems and software applications.
• High attention to detail and accuracy in all administrative tasks.
• Ability to work independently and use your own initiative.
• Ability to handle confidential information professionally and responsibly.
• Willingness to undergo PVG scheme membership.

Mansioni

• Provide administrative support to the Lanarkshire Team in a busy office environment.
• Manage your own workload effectively and work confidently on your own initiative.
• Handle a range of administrative tasks with accuracy and strong attention to detail.
• Use a variety of computer systems and software applications efficiently.
• Be the primary point of contact for incoming enquiries and new referrals, ensuring efficient handling and appropriate signposting.
• Manage incoming calls, monitor mail boxes and process new referrals, delivering high-quality front-line support.
• Communicate clearly and professionally with colleagues, Supported People and external partners.
• Prioritise competing tasks and manage time effectively to meet deadlines.
• Maintain accurate records and assist with data entry and database updates.
• Support the coordination of appointments, meetings and other team activities.
• Ensure compliance with organisational policies, procedures and confidentiality standards.
• Contribute to creating an inclusive, supportive and accessible working environment.

Conoscenze

Administrative experience

Communication skills

Organisation & time management

Confidential handling

PVG scheme membership

Strumenti

CRM systems

Databases

Descrizione del lavoro

Glasgow Centre for Inclusive Living is seeking an Administrator to join our Lanarkshire team in our Hamilton office. You will provide essential administrative support, manage your own workload, handle enquiries and referrals, and ensure accurate records with a high standard of confidentiality.

We value lived experience, offer a comprehensive benefits package, and support your development in communication, training delivery, and community engagement skills.