Frontline IT Support Engineer – Windows & Office 365

Bank of America; Belfast; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading financial institution is looking for an Employee Technology Support Engineer in Belfast. This role supports both front and back office operations, combining technology with customer-focused solutions. The ideal candidate will be skilled in Windows 11, Microsoft Office 365, and hardware troubleshooting. Benefits include private healthcare and a competitive pension plan. This is an excellent opportunity to join a dynamic team in a vibrant city, dedicated to innovation and excellence.

Benefits

Private healthcare

Competitive pension plan

Backup childcare services

Flexible benefits options

Access to wellbeing resources

Qualifications

• Proficient in supporting Windows 11 and Microsoft Office 365 applications.
• Good knowledge of network fundamentals.
• Experience with hardware troubleshooting and repair for desktops and laptops.

Responsibilities

• Ensure the smooth functioning of IT infrastructure to impact employee productivity.
• Support a diverse employee base across both Back‑office and Front‑office.
• Log, track, and prioritize all support requests using the ticketing system.

Skills

Supporting Windows 11

Microsoft Office 365

Hardware troubleshooting

Customer service

Analytical skills

Tools

Dell

HP

Job description

A leading financial institution is looking for an Employee Technology Support Engineer in Belfast. This role supports both front and back office operations, combining technology with customer-focused solutions. The ideal candidate will be skilled in Windows 11, Microsoft Office 365, and hardware troubleshooting. Benefits include private healthcare and a competitive pension plan. This is an excellent opportunity to join a dynamic team in a vibrant city, dedicated to innovation and excellence.