1st Line Support Technician

Lucy Walker Recruitment Ltd; Leeds; On-site; GBP 21,000 - 28,000; Full time

Job summary

Lucy Walker Recruitment Ltd is seeking a 1st Line Support Technician for an exciting tech company with offices in South Leeds. The role is fully office-based and requires a technically minded individual who can hit the ground running within a dynamic team.

Responsibilities include answering calls and live chats, managing support tickets, owning tickets, and providing effective remote support and solutions. Strong customer service and team collaboration are essential.

Qualifications

• Excellent technical ability and strong customer service experience.
• Office-based role requiring a technically minded individual who can hit the ground running.

Responsibilities

• Answer incoming customer calls and live chats.
• Respond to and manage support tickets.
• Own assigned tickets and keep customers updated on progress.
• Log all queries accurately.
• Provide remote support.
• Support customers through solutions.

Skills

Customer service

Technical troubleshooting

Communication

Team player

Tools

Ticketing system

Job description

Working with an exciting Tech company who have offices in South Leeds, they are looking for a 1st Line Support Technician to join their thriving team. As an experienced 1st line support, the successful candidate will have excellent technical ability as well as having strong customer service experience. This fully office-based role requires a strong, technically minded individual who can hit the ground running within this dynamic team. Key duties will include;

• Answering incoming customer calls and live chats
• Responding to and managing support tickets
• Owning assigned tickets
• Keeping customers updated on progress of tickets raised
• Accurately logging all queries
• Providing remote support
• Supporting customers through solutions

This fully office-based role will offer support, training and an excellent team structure, the successful candidate must be;

• Technically minded
• Can troubleshoot software and hardware issues
• Friendly, warm, and customer-focused
• A strong team player
• An attentive listener with clear communication skills
• Keen to learn, develop, and grow in a technical support role